How to switch broadband provider
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Read guideWhat can you do after a poor speed test?
If your broadband is consistently slow, unreliable or expensive, you have a few routes: troubleshoot the connection, check whether you are out of contract, compare faster services at your address, or ask whether compensation applies if something has gone wrong.
Start by running a speed test at different times of day. If the problem is repeatable, keep the results before contacting your provider or switching.