Check Your Contract
Confirm the minimum-term end date, any exit fee and the effect on TV, mobile, phone or email services.
UK broadband consumer hub
Broadband problem, high bill or switching hassle?
Choose your situation below to find the quickest route to test, switch, save or claim.
Choose your next step
What do you need help with?
Start with the problem that brought you here. Each route gives one clear next action without making you scan the entire guide library.
My Internet Is Down
Check fault evidence, compensation rates and what to do next.
Check Compensation & Outage Rights →
My Bill Is Too High
Compare replacement providers rather than accepting an expensive renewal.
Compare Providers & Deals →
I Want to Leave My Provider
Find alternative providers, then check exit fees and switching responsibilities.
Find a Better Provider →
Need evidence before acting?
Test the connection or check what networks are available at your address.
One Touch Switch roadmap
Switch broadband in three clear steps
For most residential switches, start with the new provider. Use the full guides only when your contract, bundle or switch develops a complication.
Choose a New Provider
Compare total cost and address availability before placing the replacement order.
Let the New Provider Switch You
Check the completion notice, final bill and any router or equipment-return instructions.
Specialist guides
Open a guide only when your situation needs more detail
The basic switching journey is covered above. These focused routes deal with problems, bundles, contract disputes and compensation.
If you are changing property as well as provider, use the broadband moving house guide to coordinate the old-address cease, new-address activation, installation timing and any contract or exit-fee risk.
Switching problems and special casesFailed switches, double billing, bundles and cancellation responsibilities
One Touch Switch problems
Resolve a delayed or failed migration, double billing or an old provider that has not closed the service correctly.
Fix a Switching ProblemMoving home with broadband
Compare transferring versus switching, check the new address, contract risk, installation timing, renters and how to avoid a gap in service.
Plan a Broadband Home MoveWho cancels my old broadband?
Check what happens to broadband, TV, mobile, landline, provider email and equipment when you switch.
Check Cancellation ResponsibilitiesMid-contract disputesExit fees, price rises and evidence of poor performance
Can I switch before my contract ends?
Understand early termination charges, cooling-off periods, poor-speed rights and contract-change situations.
Check Early-Switch RightsCalculate the real annual cost
Measure the effect of a price increase before accepting a renewal or paying an exit charge.
Calculate the Price RiseSavings and compensationOut-of-contract bills, social tariffs, outages and service failures
Paying too much after your minimum term?
Compare replacement provider options before accepting another renewal from the current provider.
Compare Replacement Providers Read the out-of-contract guideBroadband social tariffs
Check lower-cost broadband routes for eligible households.
Check Social Tariff OptionsInternet outage compensation
Report the fault, collect evidence and check when automatic compensation may apply.
Check Outage RightsDelayed broadband activation
Check the rule when a new service misses its promised start date.
Check Activation CompensationMissed engineer appointment
Find out when a missed appointment or late cancellation may trigger compensation.
Check Appointment CompensationConsumer rights audit
Broadband switching rights audit checklist
Use this interactive checklist before switching, cancelling or challenging a provider charge. Tick each item to reveal the evidence to collect and the next LinkSpeed guide to open.
Promised Speeds & Minimum Guarantees
Run dated tests over Ethernet and Wi‑Fi, then save the results with your router status, provider fault references and promised minimum-speed information.
Run Broadband Speed TestContract Penalties & Minimum Terms
Check the original contract end date and request a written statement of the exact Early Termination Charge before placing a new order.
Review early termination chargesOne Touch Switch Status
Confirm that the new provider is managing the switch and that the current provider has sent the required switching information, including charges and bundle impacts.
LinkSpeed One Touch Switch Problem ResolverBundles & Extra Services (TV/Mobile)
Audit TV, mobile, voice, email, security add-ons and equipment-return obligations. Record which services will remain active or become more expensive after the broadband switch.
Check bundle cancellation responsibilitiesCompensation Triggers & Outages
Record the time a total loss of service was reported, the promised activation date, the engineer appointment window and the final repair or activation date.
Read the outage compensation guideCompensation quick reference
Automatic compensation is provided under Ofcom’s voluntary automatic compensation scheme. The rates below apply to qualifying new service issues from 1 April 2026 and increase annually with inflation. Check the official Ofcom automatic compensation guidance before relying on a claim estimate.
Delayed repair£10.34/day
For each calendar day the service is not repaired after the qualifying period following total loss of service.
Missed appointment£32.31
For a missed engineer appointment or an appointment cancelled with less than 24 hours’ notice.
Delayed activation£6.46/day
For each calendar day of delay, including the missed start date.
Estimate a qualifying claim
Calculate My Compensation
Calculate your broadband compensation
Enter the outage, appointment or activation dates to get a quick estimate before contacting the provider.
Check provider eligibility and exclusions
Ofcom currently lists: BT, EE, Hyperoptic, Plusnet, Sky (including NOW Broadband), TalkTalk, Utility Warehouse, Virgin Media, Vodafone and Zen Internet.
Specific provider restrictions and exclusions
Automatic compensation coverage can depend on the provider, product and underlying network:
- Hyperoptic: qualifying agreements may be covered by its Automatic Compensation Policy, while agreements covered by its Make it Right Policy can be excluded. Check the Contract Information document for your service.
- TalkTalk: automatic compensation for some repair delays and appointments can depend on the underlying network. Customers on alternative networks may need to request compensation manually.
Provider policies can change. Check the provider’s current terms and the official Ofcom scheme guidance before relying on eligibility.
If your provider refuses to pay
Raise a formal complaint and ask for the decision in writing. If it remains unresolved, use the provider’s Ofcom-approved Alternative Dispute Resolution service.
Important: do not cancel your direct debit as a first step. Follow the switch or complaint process, wait for the final bill and keep records.
Still ready to leave?
Compare Broadband Providers
Compare providers after checking your rights
Use the LinkSpeed provider hub to compare provider types and continue into the relevant coverage or availability route.
Detailed answers
Broadband Switching and Rights FAQs
Use these answers to understand One Touch Switch, cancellation responsibilities, early exit fees, compensation and the safest way to complete a broadband switch.
How do I switch broadband provider in the UK?
For most residential broadband switches, contact the new provider first. Under One Touch Switch, the new provider can arrange the switch and your current provider sends switching information such as early termination charges and bundle impacts.
Who cancels my old broadband?
Under One Touch Switch, the new provider normally tells the old provider when the new broadband service is working. Bundled services such as TV may still need extra checks.
Can I switch broadband before my contract ends?
Yes, but early termination charges may apply unless you are outside your minimum term or have a right to leave, such as not receiving the speeds promised when you entered the contract.
Can I get broadband compensation?
You may be due automatic compensation if your provider is part of the scheme and there is a qualifying delayed repair after loss of service, missed engineer appointment or delayed activation.
Should I cancel my direct debit when switching?
No. Cancelling your direct debit too early can create billing or credit issues. Follow the switching process, check the final bill and keep written records.
Continue with the right next step
Before signing a replacement contract
Compare flexibility and the whole contract cost
Check rolling monthly options when you may move soon, and calculate setup fees plus scheduled price changes before treating a package as the cheapest choice.