Calculator
Estimate broadband compensation
Choose the problem and enter the payable days or missed appointments. This is an estimate only because the final amount depends on your provider, eligibility, fault history, exceptions and how the provider applies the scheme.
Estimated compensation: £0.00
Choose a problem and calculate an estimate.
Important: for loss of service, you normally need to report the fault first. The calculator asks for payable days after the qualifying period, not necessarily the total number of days since the fault first appeared.
Current automatic compensation amounts
The rates below apply to the automatic compensation scheme from 1 April 2026 and increase annually in line with inflation. Always check your provider’s current terms and whether it is signed up to the scheme.
Delayed repair
£10.34/day
For each calendar day the service is not repaired after the qualifying period following a total loss of service.
Missed appointment
£32.31
For a missed engineer appointment, or an appointment cancelled with less than 24 hours’ notice.
Delayed activation
£6.46/day
For each calendar day your new service is delayed, including the missed start date.
| Problem | When it normally applies | Calculator input |
|---|
| Loss of service repair delay | Your broadband or landline stops working and is not fully repaired after two full working days after you report it. | Payable calendar days after the qualifying period. |
| Missed engineer appointment | An engineer does not arrive for a scheduled appointment or it is cancelled with less than 24 hours’ notice. | Number of missed appointments. |
| Delayed new service start | Your provider promises to start a new service on a date but fails to do so. | Calendar days of delay, including the missed start date. |
Who may be eligible?
The scheme covers residential fixed broadband and landline services from providers that have signed up to the automatic compensation scheme. It is intended for clear service failures such as delayed repairs, missed appointments and delayed activation.
Report the fault
For loss of service, report the problem to your provider and keep the time, date and reference number.
Check wired results
If speeds or stability are the issue, test near the router and over Ethernet where possible to separate Wi‑Fi from the line.
Keep appointment evidence
Save booking confirmations, cancellation messages and any engineer notes.
Track activation dates
Keep the promised go-live date, order confirmation and any revised activation dates.
Watch for exceptions
Problems caused by in-home equipment, customer action or delayed access may not qualify.
Escalate if needed
If you believe compensation is owed and it does not appear, raise it with the provider and keep complaint records.
When compensation may not be paid
Automatic compensation is not a guarantee for every broadband problem. It may not apply if the issue is caused by your own equipment or activity, if you prevent the provider from fixing the fault, if you ask for a later appointment that delays the repair, or if another valid exception applies.
If broadband and landline are lost at the same time, you normally receive one compensation payment rather than separate payments for both services.
How to use the estimate
- Pick the problem type. Choose repair delay, missed appointment or delayed activation.
- Enter the right count. Use payable days after the qualifying period for repairs, missed appointments for engineer visits, or delayed calendar days for activation.
- Compare with provider information. Your provider’s switching or fault information should explain any actual payment due.
- Keep records. Save speed tests, fault reference numbers, engineer appointment times and activation dates.
- Escalate if compensation is missing. Ask the provider first, then use its complaints process if needed.
Estimate only: LinkSpeed is independent and does not decide claims. The calculator helps you model the scheme amounts so you can compare them with your provider’s response.
