Is Sky broadband down?
LinkSpeed does not run an official outage monitor. This page gives a practical phase-one status workflow: run a local speed test, check your equipment, then use the official Sky tools to confirm account, line or area issues.
Step 1: Check your connection locally
- Restart your router and allow a few minutes for it to reconnect.
- Check whether the issue affects one device or every device.
- Test close to the router, then test again where you normally use the internet.
- Use Ethernet if possible to rule out Wi‑Fi signal or interference.
- Pause large downloads, cloud backups, games updates and streaming devices.
Step 2: Check official Sky service tools
Use the official provider tools below for service-specific checks. These may require your postcode, account details, sign-in details or phone number.
Step 3: Understand your speed test result
If your download speed is low but ping and jitter are normal, the issue may be congestion, Wi‑Fi signal or background usage. If ping and jitter are high, gaming, video calls and remote work may feel poor even if the download speed looks acceptable.
Sky’s service tools may ask you to sign in or enter your Sky Talk phone number to check services connected to your account.
When to contact Sky
Contact Sky if your connection is still poor after restarting the router, testing over Ethernet and checking the official status page. Keep a note of your speed test results, times tested, whether the problem affects all devices and whether wired tests are also affected.